3.3.1.3 Complete FA

Reference: Start Premise Based Service Process Model - Page 2 for the associated business process diagram.

Group:

•	Field Activity Completion

•	Field Activity /Field Order Completion Process

Actor/Role: CC&B

Description: Application completes FA. Once the Field Activity is completed the start read is made available in CC&B. The background process, Service Agreement Activation, uses this Field Activity information to determine if the Pending Service Agreement can be activated. Refer to 5.3.2.1 Manage Field Activities and Field Orders.

Available Algorithms

•	C1-FAIN-INFO- Installation algorithm Field Activity Information

•	C1-FAAD-INFO - Installation algorithm Field Activity Additional Information

•	OFSDGRP DFLT - FA Type Dispatch Group Criteria - Gets the default dispatch group from FS control.

•	C1-FACCHARGE - Field Activity Completion - Applies charges by creating an adjustment.

•	FACMPL-FLATC - This algorithm levies a flat charge.

•	C1-CREOBJFAC - This algorithm type creates a new object when a field activity is completed.

Process Name

•	FANRMRCO - The complete field activity using a recent read process looks for pending start / stop field activities for a meter read recently. It prorates the read into an end read and starts read for the start and stop SA's.

•	FA Completion - FACOMPL - The field activity completion process completes field activities and field orders using the records in the various field activity staging tables.

•	SASP - The find read for SA/SP process updates SA/SP records of active service agreements with the appropriate start or stop read.

Entities to Configure

•

FA Types

•	FA Type Profiles

•	Operations Area

•	Dispatch Group

•	Field Service Class

•	Field Service Control